When trying to print out the IR8A for your employees, many users will face this error message.
In order to find out what the problem is, go to your MYOB Payroll program folder and locate a text file called ‘IRFormLog.txt’. Open up that file and you will be able to see what is the cause of the error and rectify accordingly.
The most common problem that causes Payroll not to print the IR8A is that you may have forgotten to fill up the Payroll Personnel and his/her Designation. To fill that up, go to Setup –> Company Information –> Contacts tab.
After filling up those information, you should then be able to print your IR8A again.